“The best form of customer service is self-service. Constantly empower customers to get their own answers themselves,” said Dan Pena, founder of Quantum Leap Advantage (QLA), the revolutionary method for super success with over 28 years of proven track record.
He is the Founder of the Quantum Leap Advantage (QLA) Methodology, Founder and Chairman of The Guthrie Group; Founder, Former CEO, Chairman of the Board of Great Western Resources Inc.; Co-Founder, Former CEO, Chairman of the Board of J.P.K.
You can only grow your business to success if you are able to keep your customers and clients satisfied with the business. No matter how good your products and services are. If your clients are not satisfied or happy with your business then all your products and services are useless.
Customer satisfaction is not just related to keeping them happy or improving your brand image. It also signifies the impact of customer retention rate, business sales, and profits. Trained as an accountant, Larry Weltman Toronto serves as a Customer Service Representative at AccessEasyFunds, one of Canada’s leading real estate commission advance companies. Larry Weltman Toronto joined AccessEasyFunds during the firm’s inception and has a thorough understanding of the ever-changing real estate market, as well as how to best serve the needs of his realtor clients.
Here are some ways to grow a business by keeping clients happy.
Content marketing:
Content marketing helps you to identify your targeted customers. And create a customer-centric marketing strategy to attract your clients. You can create customer-exclusive content for your clients to boost engagement and retention in the business. The way you focus on creating the content according to your customers helps you to establish strong relationships, build trust, loyalty, and increase purchase rate.
Social media:
A report says that clients and customers engage more with those brands who promote themselves on social media. You need to keep your business presence on social media to attract your targeted audience. And also to track the activities. When business is present on different social media platforms then your consumers and clients will be able to share their reviews and feedback about your products and services. And they can take help from customer support too.
Customer feedback:
Customer feedback is necessary to understand your business performance and growth. When your customer shares valuable feedback then you will be able to gain valuable customer insights that can help you to improve your products and services. When you use your customer’s feedback to improve or change anything in your business. This will make clients and customers feel value in the business and they will stay loyal to your business for the long run.
Customer support:
Effective customer support can help in keeping your clients and customers satisfied. And it can also help in increasing productivity and engagement in the business. Bring some skilled and talented employees in your customer support them. And encourage them to work hard be proactive in helping the customers. A report suggests that more the 60% of customers are willing to spend more time. With the business due to the excellent customer support it provides.
